Lightedge: Technical Support Specialist


Kansas City Data Center |  9050 NE Underground Drive, Pillar 312 Kansas City, MO 64161

Part time or Full Time:  Full time


The Technical Support Specialist (TSS) is responsible for providing technical support to the majority of the LightEdge customer base, assisting the Client Implementation Group and Facilities Operations with installs and supporting the Premiere Support Group after hours or during periods of high ticket/call volume. The TSS will assist with dispatches to client location in the Kansas City metro area as needed. This person will work a variety of projects and audits as assigned by management. The TSS will be included in an On-Call rotation to handle emergency requests during non-traditional business hours.

  • Answer and respond to customer calls and emails
  • Effectively open and work support requests and escalate to the appropriate people/teams when necessary
  • Effectively communicate and work with customers regarding their technical support issue
  • Work on projects assigned by management
  • Other duties as assigned

Qualifications Needed:

  • Intermediate understanding of TCP/IP
  • Intermediate understanding of WAN/LAN
  • Intermediate understanding of Compute, Virtualization, and Storage Fundamentals
  • Strong troubleshooting and problem solving skills
  • Excellent communication and interpersonal skills for work in a collaborative team environment
  • Ability to multitask and operate with minimal supervision, adjusting priorities accordingly
  • Able to maintain professional demeanor under stress
  • Demonstrated willingness to learn and adapt to changes in technology

How to Apply:

  • Please email your resume and cover letter to Jenni Nordaker, Internal Recruiter, at or call for more information (515-471-1709)


Salary: Depending on Experience

Company website:

LightEdge is an enterprise-grade cloud service provider and consulting company focused on the needs of small and medium-sized businesses with sophisticated, critical IT requirements. LightEdge offers employees a unique and fun work environment. We remain on the cutting edge of technological advancements and our fast pace atmosphere reflects this.