Company Name: Companion Protect 

Title of job: Software Tech Support Representative 

Part time or Full Time: Full or Part Time available 

Duties:

• Deliver service and support to clients through calls, chats and email
• Answer client and customer questions, and analyze client problems and research solutions
• Diagnose client issues through process of elimination by asking probing questions.
• Resolve client issues through running SQL scripts when possible and follow up as needed through problem resolution
• Identify and escalate priority issues
• Document issues appropriately according to outlined guidelines
• Provide easily understood answers adapted to the client situation
• Suggest new content for knowledge base to increase client self-service.
• Other duties as assigned

Qualifications Needed:

• Associate’s or bachelor’s degree in computer science or a related field
• 1+ years of experience in a technical support role
• SQL experience preferred
• Proven customer service or support experience
• Strong attention to detail and documentation skills
• Proper phone, email and chat etiquette
• Knowledge of relevant computer applications and equipment
• Ability to give full attention to what people are saying and to actively look for ways to help people.
• Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions.
• Multi-tasking abilities
• Willingness to solve complicated problems and see projects through to completion.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.

How to Apply:  https://www.companionprotect.com

Company website:

Salary: $15+ per hour experienced based

https://www.companionprotect.com/careers