Herff Jones – Technical Support Adviser

Company Name:  Herff Jones

Title of job: Technical Support Adviser

Part time or Full Time:  Full Time


This position provides technical support and training to customers and sales representatives, as well as in-plant employees.  Through professional and courteous behavior, the TSA must encourage and maintain open communication between customers and Herff Jones.

  • Must work directly with customers to solve technical problems and maintain positive relationships.
  • Maintain competency levels with industry software/hardware by attending periodic training courses in related disciplines. Adobe InDesign CS4 and Comp TIA A+ certifications are required.
  • Teach, train, and promote the effective use of all software programs used by Herff Jones for the production of pages.  This training will include workshops held at different locations; Travel is required.
  • Logs and tracks both calls and chats using the TSA Call Database via FileMaker Pro. Documents and maintains historical records with respect to problem resolution.
  • Work with Division TS Coordinator regarding testing, training, and proper usage of Herff Jones software programs. [The TS Coordinator will act as the liaison between Marketing/IT and the TSA]
  • Must remain current with plant production methods and quality initiatives. Be plant liaison with customer in assisting with the correction of color and quality issues.
  • Maintain a positive working environment through professional and friendly behavior with co-workers, leads, supervisors, and managers.

Qualifications Needed:

  • Bachelor’s degree from accredited four-year college or university; one to two years related experience; or equivalent combination of education and experience.  The following certifications are expected to be completed prior to or within a given period of time from date of employment:

CompTIA A+ Certification

Adobe InDesign Certification

Maintain above certifications

  • Previous record of successful work and attendance history.
  • A “can do” attitude and strong work ethic

How to Apply:


Salary: $20.00/hour

 Company website: www.herffjones.com