Health Information Systems – HCIS

JCCC HCIS alumna and current HCIS Adjunct Professor Nan Abbot passed the Certified Professional in Healthcare Information and Management Systems (CPHIMS) exam sponsored by HIMSS. This credential demonstrates Nan has met an international standard of professional knowledge and competence in healthcare information and management systems and shows her commitment to continuing professional development.

JCCC hosted the Greater Kansas City HIMSS Chapter’s Annual 2023 State of Healthcare featuring HIMSS President and CEO Hal Wolf on 1/19. All JCCC HCIS and MIRM students were encouraged to attend where they would learn how healthcare is evolving, about legislative updates, and join the discussion of ideas on how to foster partnership and communication at the local, regional, and national levels.

Web Development and Digital Media – WEB

Fall 2022 Graduates – The Web Development and Digital Media department would like to congratulate the following students on their recent completion of certificate and degree: Tiba Albaldaway, Associate of Applied Science; Elizabeth Kapp, Web Development Certificate and Associate of Applied Science; Jacob Toomay, Associate of Applied Science.

Health Information Systems – HCIS

Adjunct Professor Nan Abbot and HCIS Advisory Board member and program mentor Amanda Cavner were selected to present HIMSS23 Emerging Healthcare Leaders Poster Session at the 2023 HIMSS Global Health Conference & Exhibition in Chicago held in April 2023.

The HCIS program was recognized by HIMSS, the health IT industry global professional organization, on the HCIS LinkedIn page. The HIMSS VP of Professional Development and the Director of Professional Development both made comments on a post. The HIMSS VP of Professional Development now follows the HCIS page.  The JCCC HCIS LinkedIn page has attracted 83 new followers this semester.

Fall 2022 HCIS internship update:

Remote internship with Atchison Community Health Clinic (FQHC)

• Assisted the COO with an EHR update.
• Completed cybersecurity project regarding the levels of EHR access per staff role and responsibilities

Remote internship with Saint Luke’s Health System

• 50% Observation & shadowing different departments, interviewing department supervisors, participating in meetings
• 50% Project: Data scrubbing/cleansing of SLHS database for appropriate document types

Remote internship with Vibrant Health

• Learned new a EHR and most recent systems updates
• Develop PowerPoint presentations on updates for different functions of the EHR for each of the different members of the healthcare team (RNs, medical assistants and administrators)

Information Technology-Networking and Cybersecurity

The Information Technology-Networking department hosted its Fall 2022 Cybersecurity Competition in the IT 239- Ethical Hacking course. The two winning students elected to receive CompTIA PenTest+ vouchers, which give them an attempt at the industry certification exam.

The Information Technology-Networking department is partnering with Blue Valley School District to provide students with the opportunity to come to campus and complete the Cybersecurity Certificate as part of the Career Ready program. We had a cohort of nine students begin the Fall 2022 semester, and seven will continue to the Spring 2023 semester. We also plan to start a new cohort the Fall 2023 semester.

Web Development and Digital Media – WEB

Visiting Lecturer

JCCC alumnus and WDDM Advisory Board member Edgar Esparza, from Dimensional Innovations, visited Whitney Bandel’s Emerging Technology course to speak to students about his personal experiences within the web development industry post-graduation as well as the latest technologies and projects that are being done at his current place of employment. Students learned about designing for touchscreen kiosk interfaces, projection mapping, physical microcontrollers and sensors, as well as using body tracking and depth sensing cameras to make interactive television displays.

Health Information Systems (HCIS)

HCIS students and employer partners, WellSky and Children’s Mercy, are participating in the CSIT Reverse Career Fair November 11, 2022.  The event is hosted by the JCCC Career Development Center.

Health Information Systems students participated in the virtual HIMSS Workforce Skills and Career Growth Open House.

Medical Information & Revenue Management (MIRM)

Conference Presentations and Accepted Publications

Amanda Kraus participated in the NISOD International Conference on Teaching and Leadership Excellence, May 30-31, 2022, in Austin, TX. Together with Lori Brooks, HCIS, Nan Abbot, HCIS, Jonathan Smith, program mentor, and Amanda Cavner, program mentee, the team presented Building an Academic Division & Professional Organization Mentorship Program: Program Model, Easy Implementation and Sustainability Steps. The presentation focused on the importance of partnering with a local professional organization, how to create a lasting program framework, and program maintenance/sustainability.

Local Recognition

Amanda Kraus has been elected to serve as the Membership Chair for the Greater Kansas City Health Information Management Systems Society (HIMSS) chapter, 2022-2024. This organization works to improve the future of healthcare through connection, collaboration, and learning. Members represent healthcare facilities throughout the Greater Kansas City area, and include providers, vendors, facility IT, educators, and students, to name a few.

Special Events

Medical Coding Internship students participated in a StrengthsFinder workshop with Mary Brady from the Career Development Center on Monday, September 19, 2022. Students examined their “Top 5 Strengths” and learned how each strength coincides with a leadership theme. This class excels in Execution and Relationship Building – getting things done … nicely!

Faculty from MIRM and HCIS conducted a Health IT Bootcamp on Friday, September 23, 2022. This event brought students from Blue Valley, Louisburg, Paola, Shawnee Mission Northwest, and Spring Hill high schools to campus to explore the electronic health record (EHR) from both a patient- and provider-perspective, as well as learn about healthcare reimbursement.

Web Development and Digital Media – (WEB)

Student Employment

Alumni Patrick Hangauer has recently been employed as a Drupal Developer at Forum One.

Community Outreach

Whitney Bandel represented the Web Development department at the JCCC Virtual Networking Fair. She provided mentorship to students as they practiced their elevator speeches and answered industry related questions.

Medical Information & Revenue Management (MIRM)

MIRM 148: Medical Coding Internship students participated in the CSIT Reverse Career Fair on Friday, April 22, 2022. Students met with employers and/or JCCC instructors and had the opportunity to practice their interview skills, including sharing of their “elevator pitch,” resume, and LinkedIn profiles. Students concluded the event with much-appreciated advice – and a few with requests to apply for positions!

MIRM faculty participated in the KCKPS CTE Spring Advisory Meeting on Tuesday, April 26, 2022. CTE initiatives and pathway highlights from the 2021-2022 academic year were shared, including presentations by KCKPS students!

MIRM faculty participated in the JCCC STEM Retreat on Thursday, May 19, 2022. Amanda Kraus (MIRM department chair) and Lori Brooks (HCIS department chair) presented a poster presentation re: the Health IT Career Mentorship Program. This program began as a Carl Perkins grant in 2019, connecting new HCIS and MIRM students with local industry professionals. It continues as a semester-long program, creating individualized opportunities for students – and setting them up to appreciate the benefits of career mentorship and professional networking throughout their educational and professional career.

Seven (7) MIRM students completed the Medical Coding Certificate program in May 2022. These students include: Jeanan Brown, Jessica Davis, Jaleh Esfandiary, Chelsea Long, Katherine Mendonsa, Amelie Scheller, Hasina Shahadara. Congratulations!

Information Technology-Networking and Cybersecurity

Faculty member Andrew Lutz will be presenting at the CAE Symposium in June on Establishing New K-12 Pathways. The department recently developed a pathway with Blue Valley Schools. The pathway provides students the opportunity to complete the JCCC Cybersecurity Certificate program tuition-free alongside their high school education. Successful students will receive both their diploma and Cybersecurity Certificate upon graduation from high school.

The department has partnered with Microsoft to join the Microsoft Learn for Educators Program (MSLE). MSLE provides academic institutions access to official curriculum and teaching tools. Through our Imagine Academy status and MSLE, we are offering our students official Microsoft curriculum and labs this Fall 2022 semester at no cost.

Computing Sciences and Information Technology (CSIT) Division

Computer Science (CIS)

CSIT Hosted Code Day which is a 24-hour, international computer programming event. This event was initiated by JCCC student Ashraf Musleh and supported by CSIT faculty Trisch Price, Alexa Summers and Rachel Singh. Twenty students aged 13 through 25 participated and worked in teams of one to six. Some teams working on creating games others worked on web-based projects. Small workshop sessions were held during the event to teach programming fundamentals. The weekend was sponsored by T-Mobile who provided food and inflatable beds for those who wanted some sleep.

Health Information Systems (HCIS)

Congratulations to Healthcare Information Systems Adjunct Professor Suzie Foley RN, BSN, CEN on her recent success in qualifying as a Certified Emergency Nurse.  Suzie has been an Emergency Department nurse on the front lines of the healthcare defense team during the COVID crisis.  Certified Emergency Nurse (CEN®) Is issued by the Board of Certification for Emergency Nursing.

Information Technology-Networking and Cybersecurity

The Cybersecurity Competition in the IT 239-Ethical Hacking course has concluded, and we have two winners which both selected the CompTIA PenTest+ voucher as their prize. We are supporting students in their effort to attain certification.

Faculty member Andrew Lutz is working on a Carl Perkins grant which aims to help a group of 6 students become CompTIA A+ certified. Passing two exams is required for certification. 5 of the 6 students reported passing the first certification exam. Students will be attempting the second exam within the next month.

Health Information Systems (HCIS)

Medical Information and Revenue Management (MIRM)

HCIS and MIRM faculty members Amanda Kraus, Lori Brooks and Nan Abbot were selected to present at NISOD’s 2022 International Conference on Teaching and Leadership Excellence in May 2022.  The title of their presentation is ‘Building Academic Division & Professional Organization Mentorship Program: Program Model, Easy Implementation and Sustainability Steps’.

Cindy Lingerfelt, HCIS Associate Professor, attended the 2022 HIMSS (Healthcare Information and Management Systems Society) National Conference in Orlando, FL.

Health IT executive and JCCC HCIS Adjunct Professor Heidi Waldschmidt has a new leadership position with Tivity Health.  Since 2016, Heidi has shared her healthcare IT expertise with JCCC HCIS students. The HCIS program immerses students in a variety of industry relevant topics including the recent addition of our Healthcare Data Analytics course.

JCCC HCIS alumna and HCIS student mentor Somya Sriram passed the Certified Associate in Healthcare Information and Management Systems (CAHIMS) exam sponsored by HIMSS. This credential demonstrates Somya’s professional knowledge in healthcare information and management systems to potential and current employers.

Information Technology-Networking and Cybersecurity

Andrew Lutz is working on a grant with Moraine Valley Community College to study existing designation programs nationally at the K-12 level. Results will be used by the NSA/DHS to inform the development of a potential cybersecurity designation program.

The department provided funding for 10 students to compete in the National Cyber League competition for the Spring 2022 semester. The competition provides an online platform where students can practice cybersecurity challenges.

The department is in the early phases of developing a Cloud Certificate. Supported by industry, this will provide students foundational knowledge in major cloud leader such as Microsoft Azure, Amazon Web Services, and Google

Computing Sciences and Information Technology Division – CSIT

Health Information Systems – HCIS

National and Local Recognition

HCIS Department Chair Lori Brooks was selected to serve on the (Health Information Management Systems Society) HIMSS National Professional Certification Board, the national industry organization with over 100,000 members.  This board administers the HIMSS certification programs and designs the exams. This group oversees the performance of the exams, reviews and refines test items, develops new editions of the exams, contributes to plans for marketing and promoting the certifications, and provides consultation for maintenance of quality programs.

HCIS Associate Professor Cindy Lingerfelt will represent the CSIT Division at the Kansas Leadership Center Conference in February.

Student Success

A 2020 HCIS graduate was hired as the Statistical Research Specialist with Oklahoma Department of Health.

Local Partnership

The HCIS department has secured two new remote internships:  Atchison Community Health Clinic and Children’s Mercy Hospital’s Medication Information Management Department.

Grant

The HCIS Carl Perkins Grant’s resume project had its first student participant hired with the new resume completed through the grant.

The HCIS LinkedIn page gained 60 more followers in Fall 2021 semester.

Information Technology-Networking and Cybersecurity

Partnerships

The Information Technology-Networking department was recently accepted as a member of the United States Cyber Command Academic Engagement Network. We join 84 other colleges and universities. We are one of 14 community colleges. The goal of the network is to partner with the United States Cyber Command and other institutions to meet cyber educational requirements and workforce needs.

IT Faculty Andrew Lutz and Caleb Ludwick will attend Blue Valley parent night on January 27^th to discuss our programs with interested students and their parents.

Cloud Support Analyst 1

Job ID: 2021-8308

Job Locations: Olathe, KS Office

Additional Locations: US-OH-Westlake | US-NE-Lincoln

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Overview

The Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.

What you will be doing

• Troubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members
• Provide regular and frequent communication to customer with oversight; ensure customer is fully advised as to the progress or delay to the resolution of their issue
• Maintain ownership of and accountability for customer requests with oversight; maintain ownership of request and follow through consistently with resolution
• Monitor and pick up support cases from customers requesting assistance via internal company system with oversight
• Respond to inbound calls for products to support process or production down needs; create case and route to proper queue accordingly
• Identifies and submits software defect cases to internal team for review
• Contribute to internal documentation to fully reflect all activity related to resolution of support request
• Adhere to the Change Control Policy for Cloud environments
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

What will make you successful

• Associate’s Degree in Business or a related field or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Experience in a customer service environment preferred
• Critical thinking and problem solving skills
• Organizational, multi-tasking, and time management skills
• Collaboration skills, applied successfully within a team as well as other areas
• Oral and written communication skills that demonstrates a professional demeanor and the ability to interact with others both internally and externally
• Customer services skills
• Ability to use sound judgment and appropriately escalate issues for guidance
• Ability to speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Able to thrive in a fast-paced environment
• Attention to detail
• Sharp, fast learner with technology curiosity and aptitude
• Ability to work varying shifts on an as needed basis to address customer and partner needs within their business hours
• Up to 10% travel time required

Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to https://www.hyland.com/en/careers/life-at-hyland.

To Apply Link:  https://careers-hyland.icims.com/jobs/8308/cloud-support-analyst-1/login

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Due to Hyland’s status as a federal contractor, as of January 4, 2022, all US-based employees must be fully vaccinated against COVID-19, unless a medical or religious exemption is approved. Proof of vaccination status or exemption documentation will be required on your first day of employment.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.