The results are in. Students used their voices in the satisfaction surveys and had good things to say about JCCC campus and staff. The survey was administered in the spring of 2025 and JCCC received 591 responses. The purpose of the survey is to find out if added initiatives are yielding the desired results for student priorities and satisfaction as well as “identify institutional challenges and areas for improvement.” The survey uses twelve focus areas which have scores that have exceeded other comparisons and national averages. The Ruffalo Noel Levitz Student Satisfaction Inventory has been used since spring of 2000 to track student satisfaction.

The majority of students say “they are satisfied with their college experience, and 88% would choose JCCC again.” Going from most important to least, the strengths that students saw for JCCC were:

• I am able to experience intellectual growth here.
• The campus is safe and secure for all students.
• Nearly all of the faculty are knowledgeable in their fields.
• There is a good variety of courses provided on this campus.
• Campus Item: I am treated with as much respect as other students.
• There are convenient ways of paying my school bill.
• On the whole, the campus is well-maintained.
• Library resources and services are adequate.
• It is an enjoyable experience to be a student on this campus.
• Admissions staff are knowledgeable.
• Campus Item: I feel welcome on this campus.
• Students are made to feel welcome on this campus.
• Tutoring services are readily available.
• This institution has a good reputation within the community.
• Class change (drop/add) policies are reasonable.
• The campus staff are caring and helpful.
• Billing policies are reasonable.

“The Ruffalo Noel Levitz survey results affirm what we strive for every day at JCCC; to foster an environment where students are supported, inspired, and transformed,” said Dr. Mickey McCloud, JCCC Executive Vice President and Provost. “Student feedback is essential to our continuous improvement, and we will continue to listen, innovate, and ensure JCCC remains a place where students can thrive – academically, personally, and professionally.”

The survey shows the college’s challenges as well. While there are many good things that come out of the survey there were still a few things students were dissatisfied with. These challenges include;

• Computers and/or Wi-Fi are adequate and accessible.
• I am able to register for classes I need with few conflicts.
• The quality of instruction I receive in most of my classes is excellent.
• Program requirements are clear and reasonable.
• Classes are scheduled at times that are convenient for me.
• Faculty provide timely feedback about student progress in a course.
• My academic advisor is knowledgeable about my program requirements.
• This school does whatever it can to help me reach my educational goals.
• Faculty are understanding of students’ unique life circumstances.
• Adequate financial aid is available for most students.
• My academic advisor is knowledgeable about the transfer requirements of other schools.

These challenges were listed as the least satisfactory for students but are important for the school. They are listed in order of importance, the first being the most important. The good outweighs the bad in the survey and the numbers continue to surpass the national averages.