May 10, 2023 – Team Effort Award
The TEAM EFFORT AWARD goes to:
- Danny Ashley, Computer Lab Assistant • IS – Client Support Services
- Andrew Rymill, Computer Lab Assistant • IS – Client Support Services
- Saiid Razavi, Computer Lab Assistant • IS – Client Support Services
- Lisa Woodbury, Computer Lab Assistant • IS – Client Support Services
- Ann West, Computer Lab Assistant • IS – Client Support Services
- Sophia (Sonia) Levin, Computer Lab Assistant • IS – Client Support Services
- Tina Bhagat, Computer Lab Assistant • IS – Client Support Services
- Ken Eldred, Computer Lab Assistant • IS – Client Support Services
Nominated by Janet Mathis, Manager, Network & Data Center Operations
Accomplishment:
The computer lab assistants went above and beyond to assist the Data Operations team with Banner Job Scheduling and Team Dynamix ticketing for job scheduling. The lab assistants were able to clear a backlog of tickets, provide updates to job schedules, and assist with organizing physical media in the data center. It all began with some in depth training and over the three and a half week period they were able to update over 100 jobs and knowledge base articles.
On 12/1/2022, I submitted 6 ticket requests to Kim Manifold, Senior Manager of Technology Engagement & Support, and David Brooks, Computer Lab Supervisor, for assignment of the Lab Assistants between FALL / SPRING semesters – approximately 3.5-weeks.
I divided the work as follows:
- 2 Tickets for work in TeamDynamix
- 2 Tickets for work in the Automic batch job processing application
- 2 Tickets for work in the Regnier Center (RC)- Data Center
I brought the first (7) Lab Assistants together in a classroom so as they would be able to do the work requested from classroom workstations. After initial introductions and quick accessment of skill sets, interest and experience, I broke down the work as follows:
1. Automic application work assignments to Danny Ashley, Andrew Rymill, Saiid Razavi
2. TeamDynamix work assignments to Lisa Woodbury, Ann West, Sophia (Sonia) Levin, Tina Bhagat
3. RC-Data Center work assignments to Ken Eldred who’d work with Ibby Daugherty, IS- Network & Data Center Operations, Data Operations Support Analyst.
Please see the remaining information on the accomplishments from this team here.
Ties in with JCCC Strategic Goal(s):
DIVERSITY, EQUITY, INCLUSION
Strategy 2: Develop and support and inclusive environment that empowers all students, faculty, and staff to succeed.
EMPLOYEE ENGAGEMENT
Strategy 1: Encourage employee growth.
Strategy 2: Create and maintain an environment where employees are valued and belong.
Strategy 3: Develop a consistent culture of accountability, integrity, and equity.
The virtual Team Effort Award nomination form can be found at http://blogs.jccc.edu/staffdev/files/2022/09/Team-Effort-Award.pdf.