Help Desk Technician II

Overland Park, KS – Onsite – Full time

The Help Desk Technician II is a part of the Corporate IT Team and responsible for assisting other IT support staff with day-to-day operational duties such as security, backup and recovery, performance and change management, and end user support issues.

A day in the life!

 You will be responsible for the following:

• Troubleshooting and resolution of end user support issues
• End user desktop and application support
• Performs necessary troubleshooting steps to resolve problem or determine appropriate fix
• Creates trouble tickets using appropriate trouble ticketing system
• New hire setups to include: Installs desktop hardware and software, installs personal and network printer hardware, assist in maintaining network hardware, software
• Perform internal IT audits as necessary
• Target first call resolution to be greater than 60%.
• Ensure ticket resolution is within WellSky’s approved SLAs.
• Accept assignments with open, cooperative, positive and team-oriented attitudes.
• Demonstrate effective oral and written communications with customers, coworkers, and third parties.
• Comply with the Quality Management System (QMS) and all required regulatory processes in accordance with 21 CFR § 820, ISO 13485:2003 and CMDR (SOR\98-282) as required.
• Maintain confidentiality of sensitive information, with special emphasis on Protected Health Information (PHI).
• Comply with Wellsky HIPAA Privacy and Security Practices and all required regulatory processes in accordance with 45 CFR § 160 and 164 as required.
• Follow applicable Standard Operating Policies and Procedures (SOPP).

Do you have what it takes?

Required Qualifications:

• 1-2 years related work experience

Do you stand above the rest?

Preferred Qualifications:

• Associates Degree in IT or MCP or A+, N+, or Security+ certification. Or applicable IT experience in lieu of degree requirement.
• 1+ year Help Desk or Technical Support experience.
• Must be adept at troubleshooting issues and able to explain solutions to non-technical audiences.
• Extensive knowledge of PC setup, troubleshooting and operations.
• Extensive knowledge of Windows 7/10 setup, troubleshooting and operation.
• Basic understanding of the Desktop LAN protocol TCP/IP.
• Excellent interpersonal and communications skills
• Excellent attention to detail.
• Ability to work with minimal supervision
• Ability to work effectively as part of a team and with other personnel at all organizational levels
• Able to understand and follow company internal policies and processes related to IT
• Able to track and monitor support related activities using the trouble ticketing system
• Having a dynamic and self-motivating personality and willingness to learn.
• Must be able to rotate on call schedule
• Excellent troubleshooting, listening and problem-solving skills
• Able to work in a fast-paced deadline oriented environment
• Customer focused
• Works well in a team environment
• Current Microsoft Certified Professional (MCP) certification
• Familiarity with Voice over IP Phone systems and deployments
• Office 365 Administration
• Familiarity with SalesForce ticketing system

#LI-KA1

#LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits you will receive as a Teammate at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year About Us

Online Application/Job Posting: Careers (myworkdayjobs.com)

Applicants may, also, reach out to:

Stan Nice  |  WellSky        

Sr. Manager, IT Services

M: 913.687.5074

This role reports up to Stan Nice via the Help Desk Manager.

Software for realizing care’s potential

Learn more at WellSky.com

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.

Quest Diagnostics in Lenexa is looking to fill three (3) full-time Shipping and Receiving Clerk positions in the Warehouse Operations area.  This is for the day shift, regular business hours, Monday through Friday.

Educational/Experience Requirement:  High school diploma (or GED) and six (6) months previous materials management (working with equipment, supplies, and paperwork to pick, pack, and ship out) experience.

Job Description:

The Shipping & Receiving Clerk I is responsible for shipping and routing of materials into and out of the Business Unit (BU), as well as the appropriate documentation and data entry.

• Receive, inspect, verify, process, and route all materials into the facility and off-site facilities (remote sites) and enter the receipts in the Materials Management software system.
• Notify the Warehouse Manager of any discrepancies of materials versus shippers’ documentation.
• Prepare shipments, including documentation, for outbound shipments.
• Manage in the Returned Goods process according to the Returned Goods SOP.
• Deliver stock to the appropriate staging area for departments.
• Put warehoused items in the designed storage areas and rotate stock according to receipt date and expiration dates to ensure proper stock rotation and use prior to expiration.
• Note any short-dated materials upon receipt (less than 30 days of shelf life) and report to the Warehouse Manager to determine any possible actions that may need to be taken.
• Assist in cycle count and full physical inventory.
• Comply with all applicable and current Materials and Services Management, Human Resources, Employee Health and Safety, OSHA, CLIA, etc. policies and procedures.
• Analyze current procedures in place and make recommendations for process improvements to the Warehouse Manager.
• Assist in order entry, picking, packing, and delivery of both internal and external orders as needed.
• Assist in record storage and retrieval process as needed
• Assist in preparation, receipt, and distribution of internal, inbound and external mail as needed.
• Perform other duties as required.

For more information and to apply:  Shipping & Receiving Clerk I at Quest Diagnostics

Note:  Forklift certification is preferred, not required, for consideration.

Pay Range: $16 – $18 per hour

Physician Services Tech Analyst II – Kansas City Metro

Open Position

There is an opening for a Technical Analyst II position on the Physician Services Tech Team. This position focuses on implementing and supporting division desktop equipment, responds to end user desktop incidents and requests reported to the Service Desk and provides hands-on support for moderate to complex technical issues.

We are looking for a candidate that exhibits strong technical skills, an eagerness to learn and contribute to an exceptional team. Applicants should also have the drive and communication skills to provide an exceptional customer service experience for not only providers, but also with provider office personnel, practice and market leadership, hospital leaders and others.

The MidAmerica division supports 133 PSG ambulatory practices and over 650 providers.  This is a fantastic opportunity to step into a high-visibility role responsible for coordinating with multiple departments across both division and corporate teams in the growing PSG space!

If you like variety in your day, want to join an AMAZING team and meet the below requirements, we look forward to your application!

Required Experience: 

• Prior experience managing project work efforts
• Demonstrated ability to establish and build strong relationships across a broad range of personality types

Preferred Experience (not required):

• 3 or more years’ experience in desktop support
• Excellent communication and problem solving skills
• Strong organizational proficiency
• A motivated, self-starter who can work independently or as part of a team
• A well-developed technical knowledge base, including network management

 Apply Today

If you are interested in this opportunity or know someone who would be a good candidate, please use the link below:

Apply Now

Croft Trailer Supply New Employment Description: Web and Content Management

Internship

Croft Trailer Supply is seeking a web and content management intern. Croft Trailer Supply has been in business for over 80 years, with four service centers in the Kansas City Metro and a distribution center which ships trailer and towing components worldwide. The company sells thousands of trailer parts, new and pre-owned trailers, provides maintenance and repairs on trailers, and installs hitches on vehicles. Interns would have the chance to work on advertising, promotional items, social media campaigns, and brand integrations for several product lines of trailers. In addition to honing HTML, CSS, and JS development, interns would gain experience in product database management, headless content development, and ecommerce-specific web development best practices and techniques.

Compensation: $14 an hour, with the availability to work up to 20 hours per week.

Location: Must be able to work on-sight in the office in KCMO.

Responsibilities

• Study design briefs and determine requirements
• Conceptualize content and code architectures based on requirements
• Prepare rough drafts and present ideas
• Develop on an existing codebase using industry standard software
• Work with other designers and developers to produce final products
• Test graphics, content, and code across various platforms with a focus on clean HTML, CSS (SCSS), JS (including some React applications), and headless API development
• Assist with projects and product deliverables under guidance from lead developers and engineers

Requirements

• Must be actively enrolled in a web development, interactive design or other applicable program at an accredited college, university, or trade school
• A portfolio of previous development work
• Base level knowledge of industry-standard development and web administration tools
• Ability to work methodically and meet deadlines
• Solid verbal and written communication skills
• Ability to work well as part of a cross-departmental team that works closely together

Croft Headquarters: 1 (800) 426-8159 | 4320 Clary Blvd, Kansas City, MO 64130 |

crofttrailer.com

Croft is an EEO/AA Employer

Date: 6/2/2022

Company Name: AgencyQ

Title of job: Entry level bootcamp for Sitecore

Bootcamp starts June 13. You would need to be interviewed and relocated by then.

Part time or Full Time: Full time

You will be required to relocate to the DC area. We are located in Bethesda, MD. When hired on full-time, you will also be required to work from the DC area.

Duties: Intense Sitecore training for 8 weeks with an offer for full time employment upon completion

Qualifications Needed: No professional experience needed but a passion for web development is a must. This will be an intense learning bootcamp. It will not be an 8-5. You will need to work on your own after classes. We have very supportive associates to help you along the way. It will take a lot of dedication, but this is a wonderful opportunity for someone willing to work at learning.

You must be a US citizen or hold a green card.

You must be able to pass a background check.

You must have the initial COVID-19 vaccinations.

How to Apply: Please send resume to [email protected]

Salary: 60K annual during the bootcamp; 70K after completion

Company website: AgencyQ.com

JCCC Technical Support Center – Student Support Technicians (SST)

Positions: 4 Student Support Technicians (SST)

The TSC recently posted 4 new job openings for Student Support Technicians (SSTs). We require the applicants to be JCCC students enrolled in at least 3 hours (summer or fall semester).

The posting is currently open and runs through May 6^th.

Technical expertise is not required; we will train the right people!

Some of the many benefits include:

• 3 free credit hours each semester
• Customer service and troubleshooting experience for their resumes
• A schedule that works around their classes

Students may apply here: https://careers.jccc.edu/en-us/job/494753/student-support-technician

Date:  3/24/2022

Company Name: Boost Mobile

Title of job: Digital Marketing Lead

Part time or Full Time:  Full time

Duties: 

• Develop and execute email and SMS marketing campaigns to reach the Boost customer base
• Support the creation of web landing pages
• Collaborate w/ marketing team, creative team and other functional groups

Qualifications Needed:

• Proficient in HTML/CSS
• Proficient in using Adobe Dreamweaver or similar software
• Experience w/Adobe Photoshop
• Experience w/CRM tools a plus

How to Apply: https://jobs.dish.com/jobs/59953?lang=en-us  or email resume to [email protected]

Salary: $65,800-$94,000

Company website: boostmobile.com

Equal Employment Opportunity Standards

The JCCC Career Development Center reserves the right to deny an employer recruiting and job posting privileges if your company misleads or withholds information about the nature of the position or is in noncompliance with equal employment opportunity EEO Standards. https://www.eeoc.gov/eeoc/

JOB DESCRIPTION: WEB GRAPHIC DESIGN INTERN (FRONT-END) 

ABOUT US:

 Amanda Blu & Co. is a fast-growing fashion company located in Shawnee KS looking for a creative, self-motivated graphic design intern with a stellar portfolio to join our team. Our design team creates products for the Amanda Blu brand as well as private label products for large retailers, boutiques, gift shops, casinos, theme parks, catalog groups etc. We are unique in that we are a full line fashion manufacturer with jewelry, apparel, and footwear. Doing business with major retailers across the United States. We have product development teams in our USA and China offices so we can design and manufacture numerous fashion categories at varying price points. We have been sourcing globally for over 35 years in Vietnam, China, India, Turkey, and the Philippines.

POSITION SUMMARY: 

We are looking for a creative and detail-oriented front-end web graphic design intern to create and maintain a relevant aesthetic for our websites. This internship role is responsible for working with other designers and web developers to ensure that the website is functional with current products, information, and imagery. This includes maintaining image libraries and creating inventory uploader files in excel to use across multiple platforms.

To be successful in this role you must have a good understanding of front-end and back-end coding fundamentals primarily in HTML, CSS, and JavaScript (preferred or currently learning JavaScript). A top-notch web graphic designer is both technically minded, and design oriented.

THE WEB GRAPHIC DESIGN INTERN’S PRIMARY DUTIES INCLUDE BUT ARE NOT LIMITED TO: 

• Prepare images to coincide with product uploads, social and blog posts.
• Working with developers and designers to create a design strategy.
• Editing and renaming images for websites.
• Choosing fonts and color schemes for websites.
• Testing sites to ensure that they are working correctly.
• Keeping abreast of image editing software innovations.
• Maintaining coding knowledge through extra training.
• Completing other projects as assigned.

JOB REQUIREMENTS: 

• Excellent computer knowledge for both MAC and PC environments. (Will be MAC based)
• Working toward a degree in web development, graphic design, or a related field.
• Must be proficient in basic design programs including Adobe Creative Suite. (Especially Photoshop)
• Excellent communication skills (written and verbal) and administrative skills.
• Training in HTML, CSS, (and JavaScript preferred or currently learning JavaScript).
• Proficiency in Microsoft Excel.
• Organized, dependable and detail oriented team player.
• Quick learner and executes tasks with efficiency.
• Possesses a high sense of urgency.
• Able to work well under pressure.

HOURS: 

We are flexible with your school schedule. This position is on-site only. This is a paid internship.

Qualified Candidates should send their resume in confidence to: [email protected] and/or [email protected].

Lara Wise  |  913-361-0486  |  [email protected]   |  www.amandablu.com

Paul Hart   |  913-361-0562  |  [email protected]  |   www.amandabluwholesale.com