Computing Sciences and Information Technology Division of Johnson County Community College – Update – October, 2023

Healthcare Information Systems – HCIS

A recent CSIT Healthcare Information Systems program graduate working for Oracle Cerner recently earned a promotion to Technical Analyst.

HCIS and MIRM programs have twelve students participating in this semester’s Health IT mentorship program where students are matched with Health IT professionals from the Greater Kansas City area to explore professional goals and career pathways and review and practice effective job-search strategies.

Medical Information & Revenue Management (MIRM)

Special Events

The Medical Information & Revenue Management (MIRM) department hosted its Fall Advisory Board Meeting on Friday, October 13, 2023, in conjunction with the Healthcare Information Systems (HCIS) department. Faculty shared current program metrics and provided updates on the program’s digital advertising campaign. The Board discussed the college’s strategic plan, and how it might be supportive of these initiatives. The next meeting will be held Spring 2024.

MIRM 148: Medical Coding Internship students participated in a LinkedIn workshop with Joanie Beaulieu from the Career Development Center. Students learned the importance of a strong LinkedIn profile as they begin to apply for medical coding positions. Students were encouraged to take advantage of free campus resources, including the photo booth in the JCCC Co-Lab. Follow the JCCC Medical Information & Revenue Management LinkedIn page to connect with these students and view their profiles!

Patti Frank, Consultants in Practice management and MIRM Advisory Board member, presented E&M Coding 2024 to MIRM Coding III students on Tuesday, October 10, 2023. Ms. Frank reviewed the current process to apply Evaluation and Management (E&M) codes and discussed the importance of proper code application. Students were able to put this information into practice by walking-through several fictitious patient charts.

Significant Student Accomplishments

Maddie Goscha, MIRM student, successfully passed the Certified Professional Coder (CPC) credentialing exam. This is a nationally recognized certification, awarded by the American Academy of Professional Coders (AAPC).

Web Development and Digital Media – WEB

Community Engagement

Alexa Summers gave a speech at Union Station hosted by Science City’s STEM Seminar on October 14th about her personal career path, the versatility of computer science, and how to explore career options.

On November 9th, Alexa Summers will be speaking again to the community, about her career path and how to get into computer science, at Linda Hall Library.



Johnson County Community College – Computing Sciences & Information Technology Division – September, 2023

Medical Information & Revenue Management (MIRM)

Special Events

Medical Coding Internship students participated in a StrengthsFinder workshop with Kelsey Arnold from the Career Development Center on Monday, September 11, 2023. Students examined their “Top 5 Strengths” and learned how each strength coincides with a leadership theme. Students also learned how to present their strengths to prospective employers. This class excels in Strategic Thinking and Relationship Building!

Significant Student Accomplishments

The following MIRM students successfully passed the Certified Professional Coder (CPC) credentialing exam:

  • Sarah Shippee – June 2023
  • Pinky Maliakkal – September 2023

This is a nationally recognized certification, awarded by the awarded by the American Academy of Professional Coders (AAPC).


Web Development and Digital Media – WEB

Community Engagement

Whitney Bandel is presenting on foley and sound effects at Early College Partnerships & Outreach’s “Women in Gaming” Conference for high school students hosted at JCCC in the CoLab on Oct. 26th.

WellSky – Help Desk Technician II

Help Desk Technician II

Overland Park, KS – Onsite – Full time

The Help Desk Technician II is a part of the Corporate IT Team and responsible for assisting other IT support staff with day-to-day operational duties such as security, backup and recovery, performance and change management, and end user support issues.

A day in the life!

 You will be responsible for the following:

  • Troubleshooting and resolution of end user support issues
  • End user desktop and application support
  • Performs necessary troubleshooting steps to resolve problem or determine appropriate fix
  • Creates trouble tickets using appropriate trouble ticketing system
  • New hire setups to include: Installs desktop hardware and software, installs personal and network printer hardware, assist in maintaining network hardware, software
  • Perform internal IT audits as necessary
  • Target first call resolution to be greater than 60%.
  • Ensure ticket resolution is within WellSky’s approved SLAs.
  • Accept assignments with open, cooperative, positive and team-oriented attitudes.
  • Demonstrate effective oral and written communications with customers, coworkers, and third parties.
  • Comply with the Quality Management System (QMS) and all required regulatory processes in accordance with 21 CFR § 820, ISO 13485:2003 and CMDR (SOR\98-282) as required.
  • Maintain confidentiality of sensitive information, with special emphasis on Protected Health Information (PHI).
  • Comply with Wellsky HIPAA Privacy and Security Practices and all required regulatory processes in accordance with 45 CFR § 160 and 164 as required.
  • Follow applicable Standard Operating Policies and Procedures (SOPP).

Do you have what it takes?

Required Qualifications:

  • 1-2 years related work experience

Do you stand above the rest?

Preferred Qualifications:

  • Associates Degree in IT or MCP or A+, N+, or Security+ certification. Or applicable IT experience in lieu of degree requirement.
  • 1+ year Help Desk or Technical Support experience.
  • Must be adept at troubleshooting issues and able to explain solutions to non-technical audiences.
  • Extensive knowledge of PC setup, troubleshooting and operations.
  • Extensive knowledge of Windows 7/10 setup, troubleshooting and operation.
  • Basic understanding of the Desktop LAN protocol TCP/IP.
  • Excellent interpersonal and communications skills
  • Excellent attention to detail.
  • Ability to work with minimal supervision
  • Ability to work effectively as part of a team and with other personnel at all organizational levels
  • Able to understand and follow company internal policies and processes related to IT
  • Able to track and monitor support related activities using the trouble ticketing system
  • Having a dynamic and self-motivating personality and willingness to learn.
  • Must be able to rotate on call schedule
  • Excellent troubleshooting, listening and problem-solving skills
  • Able to work in a fast-paced deadline oriented environment
  • Customer focused
  • Works well in a team environment
  • Current Microsoft Certified Professional (MCP) certification
  • Familiarity with Voice over IP Phone systems and deployments
  • Office 365 Administration
  • Familiarity with SalesForce ticketing system



WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits you will receive as a Teammate at WellSky:

  • Excellent medical, dental, and vision benefits
  • Mental health benefits through TelaDoc
  • Prescription drug coverage
  • Generous paid time off, plus 13 paid holidays
  • Paid parental leave
  • 100% vested 401(K) retirement plans
  • Educational assistance up to $2500 per year About Us

Online Application/Job Posting: Careers (

Applicants may, also, reach out to:

Stan Nice  |  WellSky        

Sr. Manager, IT Services

M: 913.687.5074

This role reports up to Stan Nice via the Help Desk Manager.

Software for realizing care’s potential

Learn more at

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.