Consumer Technology Specialist
Position Overview: (This position will expire no later than September 20)
The Consumer Technology Specialist is responsible for modeling excellent customer service to all staff and customers by developing and providing training to the public and Library staff related to consumer technology, such as social media, downloadable and streaming media, popular software, mobile devices, etc. Training can be offered in a variety of formats to meet the needs of the public and staff. This is a full-time position with a starting salary of $26,374.40 plus benefits.
Reports to: Electronic Resources Manager
Employee Expectations:
- Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs
- Consistently acknowledges and appreciates all Library employees’ contributions
- Contributes positively to the efforts of supervisors and peers
- Establishes and maintains supportive working relationships with internal and external customers
- Consistently meets expectations set forth in Non-Exempt Employee Expectations Document
Essential Job Functions:
- Plans, coordinates, and provides public and staff training
- Develops and provides training related to consumer technology
- Creates training using various methods including demonstration, hands-on, one-on-one, etc.
- Creates training in a variety of formats including face-to-face, webinar, instructional guides, etc.
- Creates support materials to complement training
- Identifies and evaluates support materials from outside sources
- Works with Community Programming and Information Technology Departments as needed
- Conducts outreach training sessions at schools, senior citizen centers, and other organizations as needed
- Learns new skills and maintains existing skills
- Explores and evaluates new technologies to identify need for future training and/or possible purchase or use by the Library system
- Participates in continuing education opportunities related to training and consumer technology
- Works in branch public services regularly to retain familiarity with training needs of the public and staff
Non-Essential Job Functions:
- Blogs on topics pertinent to consumer technology
Required Skills:
- Models excellent customer service attitude and delivery
- Uses effective verbal, written, and discreet communication with management, co-workers, and the public
- Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities
- Demonstrates excellent organizational and planning skills with ability to perform multiple tasks concurrently
- Possesses ability to adapt quickly to new technologies
- Performs duties requiring the exercise of professional skill, initiative and independent judgment
- Successfully handles matters of conflict
- Remains current on trends in the library field
- Demonstrates the ability to work as a member of a team
- Demonstrates ability to learn new consumer technology quickly
- Prepares training for themselves and others to present
- Presents effective training in a group setting as well as a one-on-one setting
- Demonstrates proficiency in searching the Web
- Demonstrates proficiency in SirsiDynix Symphony WorkFlows and the online catalog
- Demonstrates proficiency in the Microsoft Office suite and other popular software, social media, downloadable media, etc.
- Possesses ability to troubleshoot technical issues
- Possesses valid driver’s license and is able to travel to all library locations
Experience and Training:
- High School Diploma/GED is required
- Associate’s Degree with coursework in Computer Software, Communications or related subjects preferred
- 1 year of library or employee training experience required
- Demonstrated intermediate proficiency with Microsoft Office software and mobile technology required
- Experience with library operations software preferred
Essential Physical Abilities to be accomplished with or without reasonable accommodation are:
- Sufficient clarity of speech and hearing which permits the incumbent to communicate effectively with all constituents.
- Sufficient vision which permits the incumbent to produce and review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.
- Sufficient manual dexterity which permits the incumbent to operate a keyboard and any other assigned equipment to process library materials.
- Sufficient personal mobility which permits the incumbent to monitor and perform assigned library operations, and to attend Library district, community, and public meetings at various locations.
- Must be able to lift up to 40 pounds, push and pull carts weighing up to 200 pounds, bend, stoop and reach shelving from floor level to 6 feet high.
- Sufficient tolerance for dust and mold which permits the incumbent to work with books and other library materials as well as working in older buildings.
To Apply: www.mymcpl.org/about-us/employment-opportunities. Please list JCCC when applying.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
