Sprint Wireless in Overland Park
Network Operations Technicians will be responsible for monitoring, correlating, troubleshooting and resolving network alarms and performance deviations for Sprint’s nationwide wireless network. This network consists of multiple technologies such as CDMA, EVDO and LTE across multiple frequency bands and equipment vendors.
Contracted 6+ Months with permanent hire possible with outstanding work performance. Training will be provided upon being hired for all NOC related activities, no prior experience required (technical background is preferred).
Daily tasks:
– Run testing procedures using various tools
– Perform Check In/Check Out process
– Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments
– Ability to review network logs to discern state changes of network equipment
– Creation and routing of network tickets to appropriate designated fix agents
– Perform routine ticket management and escalations to drive problems to final resolution
– Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments
– Communicate openly and effectively with multiple teams
– Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication
Required:
– Attention to detail is essential
– Excellent in written and verbal communication skills
– Proficient in using Microsoft office application such as Outlook, Excel, Word
– Ability to work independently and in a team environment
– Ability to work under pressure related to scale of business impact
– Ability to build strong working relationships both internally and externally
– Ability to span departments to assist in resolving network event outages
– Experience analyzing wireless networks, related equipment and/or performance
– Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
– Ability to quickly learn new tools and systems
– Willingness to work on any assigned shift; multiple different types of shifts available
To Apply:
Joseph Menard
Email: joseph.menard@nextgengr.com
Phone: 216-713-9688