Department of Technology and Innovation (DTI) for Johnson County Government – Technical Support Analyst II

Department of Technology and Innovation (DTI) for Johnson County Government 

Technical Support Analyst II – (901121.N.Technical Support Analyst II.11)

Position Title: Technical Support Analyst II

Job Title: Technical Support Analyst II

Organizational Unit: Johnson County KS -> Department of Technology and Innovation -> DTI- Information & Infrastructure Services

Location: Johnson County – Johnson County Administration Building – Olathe, KS 66061 US (Primary)

Position Grade: 15.15 Non-Exempt

Pay Range: $21.32 – $26.96

Employment Category: Fulltime-Regular (40 hrs, Full Benefits)

Work Schedule: 8 a.m. – 5 p.m. Monday – Friday

Job Description

The Department of Technology and Innovation (DTI) for Johnson County Government is hiring a Technical Support Analyst to help staff the DTI Support Center (IT Help Desk).  The duties of the Technical Support Analyst II are as follows:

  • Provides support and resolution for users with hardware, software and applications problems; resolves user-reported problems as expertise permits using available tools and following procedures and policies.
  • Directs issues to the appropriate personnel for service, repair, and training; maintains record of daily data communication transactions, problems, and actions taken or installation activities; provides follow-up contact to users reporting technology related problems and issues to ensure customer satisfaction.
  • Installs, configures, tests and operates a desktop and other peripheral equipment; ensures proper installation of cables, desktop operating systems, and/or appropriate software.
  • Instructs users in the use of desktop equipment and software; identifies and communicates training needs.
  • Contributes to the creation of support processes, procedures, and documentation;  assists with the development of desktop hardware and software standards;  assists in the coordination of  routine projects, including designing and setting up the environment to test a proof of concept and writing test scripts.
  • Orders technology supplies and equipment as directed; assists with the removal or disposal of old supplies and equipment.

Job Requirements

High school diploma or equivalent and two years of relevant experience in the information technology field are required.

Experience can substitute for education.  Education can substitute for experience.

Driving Status: Occasional (less than 5%)



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